Client Conduct Expectations

Should anything happen, I will warn the client. “If this continues, I will disconnect the call.” I will remind the client two times before disconnecting the call.

• This will occur if the client begins to yell or be derogatory towards me.
• This will occur if the client tries to force me to discuss my beliefs regarding religion or politics.
• This will occur if the client tries to share any sexual information or comments with me.

Conduct of Woven Connections

• I will try to keep the client on the phone for a minimum of 10 minutes and a maximum of 1 hour. If the client cannot talk for 10 minutes at least, I will attempt to reschedule the call for that day or that week.

• All calls with clients will be recorded and kept for the safety of the client and myself.
• Our calls will happen with headphones on, and no one else will be able to hear them in the background.
• My attention will solely be on the call when I make the call to the client. They will have my full attention.
• I will conduct myself in a professional manner. I will avoid cursing.
• I will not yell at or intimidate my clients.
• I will not share my opinions on religion or politics.
• If I am made aware of a crime, I will report this to the necessary authorities.
• If I am made aware of abuse to vulnerable persons, I will be reporting this to the necessary authorities, no questions asked.
• If I am made aware of intent of self harm or suicidal concerns, I will report these concerns to the proper authorities.