Frequently Asked Questions

How is your support different from clinical care?

Woven Connections provides non-clinical, supportive companionship and practical assistance, not medical or mental health treatment. We do not diagnose, treat, or manage medical conditions. Instead, we focus on offering consistent human connection, gentle encouragement, reminders, and help with everyday planning to support your overall well-being. Our services are designed to complement—not replace—clinical care by helping you feel more supported, organized, and connected in daily life.


Do I need to be local to use your services?

Absolutely not! As long as you are located in the United States of America, we are able to assist you! We are located in Greenville, South Carolina. This is the Eastern Time Zone.


How do I schedule a free consultation call?

You can schedule a free 30 minute consultation call by clicking the button on the front page or by clicking here!


What should I prepare before the first client consultation and calls?

You will fill out a Google Form that will tell me plenty of information about what your goals are as the client.


Most information is on a need-to-know basis. We don’t have to have your entire medical backstory, but if support is needed for reminding someone to take their blood sugar or whatnot, then we can make sure that is a priority.


It is completely okay if we do not mesh or meet your needs. That’s what the consultation is for!


What should I know before my first call?

Here a few things to know:

  • All calls are recorded. This is for the safety of the client and for the safety of Woven Connections.
  • We use Google for all of our needs, so the calls are secure via Google Workspace.
  • You can have up to up to 3 support calls in one week.

How long are the support calls?

Support calls are at a minimum of 10 minutes long to about 1 hour.

If the client cannot talk for a minimum of 10 minutes at the time, we will try to reschedule the call for later that day or later that week.


What happens during a typical support call?

We craft our support calls based on what the client needs. The call can be a general “Hey, how are you doing?” or it can be, “Hey! You have a doctor’s appointment today at 2:00pm via telehealth. Here is your friendly reminder!”


Is there a cancellation or rescheduling policy?

Calls are paid before they occur. We will attempt to reschedule a call if we can’t hit that 10 minute minimum but if not, then the call just will not occur.


What is your payment schedule?

Payment is once a month. Payment occurs before any calls after the consultation calls does.

There are two payment schedules available in order for you to make the choice that works best for you!


What should I do if my needs change over time?

Simply send me an e-mail as wovenconnectioncalls@gmail.com or you are free to contact us by (864) 660-9802 at any time.

We do only reply to calls between working hours. If your mind does change, please do this before your next monthly pay-cycle.



Conduct Expectations

Client Conduct Expectations


Should anything happen, I will warn the client. “If this continues, I will disconnect the call.” I will remind the client two times before disconnecting the call.


  • This will occur if the client begins to yell or be derogatory towards me.
  • This will occur if the client tries to force me to discuss my beliefs regarding religion or politics.
  • This will occur if the client tries to share any sexual information or comments with me.

Conduct of Woven Connections


  • I will try to keep the client on the phone for a minimum of 10 minutes and a maximum of 1 hour. If the client cannot talk for 10 minutes at least, I will attempt to reschedule the call for that day or that week.
  • All calls with clients will be recorded and kept for the safety of the client and myself.
  • Our calls will happen with headphones on, and no one else will be able to hear them in the background.
  • My attention will solely be on the call when I make the call to the client. They will have my full attention.
  • I will conduct myself in a professional manner. I will avoid cursing.
  • I will not yell at or intimidate my clients.
  • I will not share my opinions on religion or politics.
  • If I am made aware of a crime, I will report this to the necessary authorities.
  • If I am made aware of abuse to vulnerable persons, I will be reporting this to the necessary authorities, no questions asked.
  • If I am made aware of intent of self harm or suicidal concerns, I will report these concerns to the proper authorities.

Holiday's Observed

Holiday's Observed

New Years Day

Martin Luther King Jr. Day

Presidents' Day

Easter

Memorial Day

Juneteenth

Independence Day

Labor Day

Columbus Day / Indigenous People's Day

Veterans Day

Thanksgiving Day

Christmas Day

2026 Holidays Observed Calendar

January

Thursday, January 1st, 2026 - New Years Day

Monday, January 19th, 2026 - Martin Luther King Jr. Day

February

Monday, February 16th, 2026 - Presidents' Day

April

Sunday, April 5th, 2026 - Easter

May

Monday, May 25th, 2026 - Memorial Day

June

Friday, June 19th, 2026 - Juneteenth

July

Saturday, July 4th, 2026 - Independence Day

September

Monday, September 7th 2026 - Labor Day

October

Monday, October 12th, 2026- Columbus Day/Indigenous People's Day

November

Wednesday, November 11th, 2026 - Veterans Day

Thursday, November 26th, 2026 - Thanksgiving Day

December

Friday, December 25th, 2026 - Christmas Day

Disclaimer

Woven Connections provides non-clinical, non-medical supportive services only. We are not medical professionals, mental health professionals, or licensed healthcare providers, and our services do not replace medical care, mental health treatment, therapy, counseling, or emergency services.
If at any time we believe that a client may be at risk of harm to themselves or others, or is experiencing a medical or mental health emergency, Woven Connections reserves the right to contact appropriate emergency services, authorities, or designated emergency contacts to help ensure the safety and well-being of all involved.
By using our services, you acknowledge and agree to these terms.