Frequently Asked Questions

How is your support different from clinical care?

Woven Connections provides non-clinical, supportive companionship and practical assistance, not medical or mental health treatment. We do not diagnose, treat, or manage medical conditions. Instead, we focus on offering consistent human connection, gentle encouragement, reminders, and help with everyday planning to support your overall well-being. Our services are designed to complement—not replace—clinical care by helping you feel more supported, organized, and connected in daily life.

Do I need to be local to use your services?

Absolutely not! As long as you are located in the United States of America, we are able to assist you! We are located in Greenville, South Carolina. This is the Eastern Time Zone.

How do I schedule a free consultation call?

You can schedule a free 30 minute consultation call by clicking the button on the front page or by clicking here!

What should I prepare before the first client consultation and calls?

You will fill out a Google Form that will tell me plenty of information about what your goals are as the client.

Most information is on a need-to-know basis. We don’t have to have your entire medical backstory, but if support is needed for reminding someone to take their blood sugar or whatnot, then we can make sure that is a priority.

It is completely okay if we do not mesh or meet your needs. That’s what the consultation is for!

What should I know before my first call?

Here a few things to know:

All calls are recorded. This is for the safety of the client and for the safety of Woven Connections. We use Google for all of our needs, so the calls are secure via Google Voice.

You can have up to up to 3 support calls in one week.

How long are the support calls?

Support calls are at a minimum of 10 minutes long to about 1 hour.

If the client cannot talk for a minimum of 10 minutes at the time, we will try to reschedule the call for later that day or later that week.

What happens during a typical support call?

We craft our support calls based on what the client needs. The call can be a general “Hey, how are you doing?” or it can be, “Hey! You have a doctor’s appointment today at 2:00pm via telehealth. Here is your friendly reminder!”

Is there a cancellation or rescheduling policy?

Calls are paid before they occur. We will attempt to reschedule a call if we can’t hit that 10 minute minimum but if not, then the call just will not occur.

What is your payment schedule?

Payment is once a month. Payment occurs before any calls after the consultation calls does.

There are two payment schedules available in order for you to make the choice that works best for you!

What should I do if my needs change over time?

Simply send me an e-mail as wovenconnectioncalls@gmail.com or you are free to contact us by (864) 660-9802 at any time.

We do only reply to calls between working hours. If your mind does change, please do this before your next monthly pay-cycle.